Seamless management of claims and repairs

Retail Repair is a comprehensive service package designed for a quick and efficient handling of defective products and customer claims.

Our services

Repair

We specialize in repairing electronic products such as robotic lawn mowers and vacuum cleaners, with a strong focus on sustainability and high quality - supporting the EU's "Right to Repair" directive.

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Refurbishment

We give used machines a second life through a thorough refurbishment process that ensures high quality and extended product lifespan—benefiting both the environment and the economy.

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Hotline

We offer flexible solutions, including a dedicated hotline that helps reduce the number of claims and repair cases through effective customer service—saving both time and money for all parties involved.

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Spare parts and accessories

We make it easy for both private customers and retailers to access spare parts and accessories, enabling repair or upgrades. Our webshop supports the EU’s Right to Repair and offers solutions that make maintenance and ordering simple and flexible.

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Trusted by leading brands

What our customers say

“Retail Support er en svært verdifull partner for AVA. Som bindeledd mellom oss og forhandlerne spiller de en avgjørende rolle i å sikre at sluttkunden får gode løsninger – raskt og effektivt. De har en tydelig kundeorientert tilnærming, og evner å se både detaljene og helheten i verdikjeden. Det er betryggende å vite at vi har en partner som tar eierskap til både salgsstøtte og ettermarked, og som alltid har fokus på fornøyde kunder. Dette er samarbeid slik vi mener det bør være.”

Harald Torlei Lavik

Harald Torlei Lavik

Co-founder/CIO, AVA of Norway AS

"Jeg er meget tilfreds med den service, Retail Repair har leveret, det har været en rigtig god oplevelse, og meget hurtig service."

Bo J.

Bo J.

Privatkunde

"Retail Repair has been an outstanding service partner for our aftersales support in Denmark. Their professionalism, responsiveness, and deep product knowledge have consistently ensured a high-quality experience for our customers. We greatly value their dedication and look forward to continued collaboration."

Jingkang, Zhang

Jingkang, Zhang

Deputy General Manager, Segway Navimow Europe

"Partnering with Retail Repair has significantly improved the stability and efficiency of our Retail IT Support operations. Their deep understanding of retail IT challenges combined with their responsive and knowledgeable support team, has made a real difference on the shop floor. They don’t just fix issues; they anticipate them, helping us stay one step ahead in a fast-paced retail environment. We truly value their reliability, expertise, and customer-first approach."

Coen Snabel

Coen Snabel

Managing Director, To Be Connected

The Robot Shelter

We offer secure winter storage with comprehensive maintenance, ensuring your customer’s robotic lawn mower is in peak condition and ready for a flawless season start - completely stress-free.

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Retail Support & Repair are covering the Nordics

How may we help you?

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